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Faqs

frequently asked questions
  • Your prices are cheap, what's the catch?

    We supply directly to both trade and public and hence cut the costs of middlemen.

    Our factory has an in-house fabrication and powder coating facility which makes our manufacturing service very economical. Our Surrey based manufacturing plant is located near London and as we provide our own delivery service, this keeps delivery cost to its minimal and adds further benefits in keeping costs down.

  • What are your delivery charges?

    As mentioned previously, we provide an in-house delivery service in London and surrounding counties. This allows us to keep the delivery charge very cost effective and ensures your products reach you in a safe and sound condition.

    In addition to London and surrounding areas, our in-house delivery service also covers other areas in UK (once a week) and we provide delivery to Scotland and Ireland at a small surcharge.

    Delivery charges are clearly shown on all our quotes. If you are not too sure, please give us a call.

  • How do I know I am ordering the right product?

    This answers why we do not have an online shop. We do want to speak to you to provide the right solution before ordering. Our Sales Team are highly experienced and they will ensure you are getting the product to solve your problem.

  • Do your products come with a guarantee?

    Yes, certainly. All RSG security products come with a full 12 months guarantee. Where installation is provided, we give an extra 24 months guarantee.

    Please note both are subject to terms and conditions, see our Terms for more information.

  • Does low price means low quality?

    As explained previously, the reason behind our cheap price is because we deal directly with the end user.

    For your peace of mind, our manufacturing plant holds an ISO Accreditation which means quality is of utmost importance to us. Comparing us to many of our competitors, we use a higher grade of steel and our products are designed primarily for security.

  • How long do you take to deliver from order?

    Although all our product are 'made to order', we deliver most of our security products within 5 - 10 working days of order.

    With an in-house fabrication, powder coating and delivery service, we have the manufacturing flexibility to offer very fast turnaround.

  • I need someone to come round to give me a quote, can you help?

    Just by providing us with your opening(s) sizes, we can give you a quote for any of our security product without having to visit the property. However, if you are not able to provide us with measurements for whatever reason (e.g. you are an old person, etc), we are more than happy to come round to provide quotations.

 
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  • Client Testimonials

  • happy clients
    • The retractable window grille is all installed and it's doing a great job.I would like to add the fitter was very polite and i will definitely recommend you guys.

      Alen Devey (Director)
      Redeight, London W1H

    • I wish everyone was as efficient, competent and professional as you and Sylwester and I think you guys will go far with such a good attitude.

      Mary Paupamah
      Westminster, London

    • It's a pleasure to give feedback as I was very pleased with their service. I can honestly say their security bars are top quality but their customer service is even better, Recommended!

      Mark Berry
      NoJobTooOdd.co.uk, London W5

    • Hi to everyone in rsg security team, thank for your kind and good communication through my order, you were very helpful, thanks a lot.

      Remzi Celik
      Tottenham, North London

    • Excellent service from RSG Security, professional and high quality installation. Already recommended to family and friends who commented on the quality of the grills. Will definitely use again.

      Hari
      Wembley, London

    • Quick, efficient, delivered what you said you would. We'll definitely be using you again.

      Antony Luxton (Director)
      Mossford Construction, Essex

    • Love our new shutter - great product wonderful professional services we highly recommend the company.

      Linda and Frank
      Chelsea, London

    • Thank you very much for your efficient and prompt responses and help with seeing this urgent order through even at out of office hours.

      Chris Jones
      Prima Systems, Kent

    • I am absolutely delighted with the product, the company and the service - it is the very first time I have emailed a review but I was so impressed that they worked so hard on making the clients happy I wanted to let other people know.

      Lorin Gresser
      Islington, North London

    • I would use your firm again without hesitation. Many thanks - will be in touch if more work arises.

      Donald Matheson (Founder)
      MATHESON WHITELEY - Architects

    • Thank you for the professional way you have dealt with us, and the quality & price combination. Very happy with the work done, will gladly recommend!

      Carlos Machado (Director)
      Backup Coffee, Brentford

    • We found RSG to be professional and they operated in a friendly manner both from the office and on site. My customer was very satisfied with the finished product and we would recommend RSG for future works.

      Theo Nicolas (Director)
      Thomas Lawrence Building Ltd

    • Thank you for all your help and professional advice and help, it was a great pleasure to do buisness with your company, I would have no hesitation in recommendig to you guys to other customers.

      John Philbin
      Ireland

    • I am very happy with my new shutters, Sylwester was very patiennt and found the best solutions, as my windows and curtains were a bit complicated, definitely will recommend your company!

      Ramona Matei
      Westminster, South West London

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